RETURNS
Our return policy lasts 14 days. If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.
Several types of products cannot be returned. Perishable goods such as food, flowers, or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials, or flammable gases or liquids.
Additional non-returnable items:
- Gift cards
- Downloadable software
- Certain health and personal care products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
PARTIAL REFUNDS
There are certain situations where only partial refunds may be granted, where applicable:
- Books showing obvious signs of use.
- CDs, DVDs, VHS tapes, software, video games, cassettes, or vinyl records that have been opened.
- Any item that is not in its original condition, is damaged, or has missing parts for reasons not caused by an error on our part.
- Any item returned more than 14 days after delivery.
REFUNDS
Once we receive and inspect your returned item, we will send you an email confirming that we have received it.
We will also notify you whether your refund request has been approved or rejected.
If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
LATE OR MISSING REFUNDS
If you have not yet received your refund, please check your bank account again first.
Then contact your credit card issuer, as there may be a delay before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted to your account.
If you have completed all of these steps and you still have not received your refund, please contact us at:
SupportVelurrat@gmail.com
SALE ITEMS
Only regularly priced items may be refunded.
Unfortunately, sale items are not refundable.
EXCHANGES
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please contact us at:
SupportVelurrat@gmail.com
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of your return.
Once we receive the returned item, a gift certificate will be sent to you by mail.
If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves first and intended to give it to you later, we will issue a refund to the gift giver, and they will be informed that you returned the item.
SHIPPING
To return your product, you must mail it to:
[RETURN ADDRESS]
You will be responsible for paying your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning an item worth more than €75, you should consider using a shipping service that provides tracking or purchasing shipping insurance.
We do not guarantee that we will receive your returned item.