Your order is shipped within 2 to 3 days. Our average delivery times are then 5 to 21 business days worldwide.
Where do we deliver and what are the shipping costs?
We deliver worldwide. Shipping costs are FREE for all orders.
Where are you based?
Our company is based in Canada.
Who delivers my item?
Your items are delivered through your local postal service.
What are the delivery hours?
Items are delivered according to the terms of your local post office.
What happens if no one is home?
Don't worry, our items will be left in your mailbox if they are small enough. Otherwise, your package will be left at your post office where you can pick it up.
I entered the wrong address, what should I do?
Don't worry, if your order has not yet been shipped, contact us immediately and we will be happy to update your information.
Otherwise, in accordance with our terms and conditions of sale, once an order has been shipped from our warehouse, no further changes can be made.
Is your site secure?
This site is 100% secure. And to be honest, you could even say it is 300% secure. Here's why: First, the site you are visiting is on an HTTPS server (the little green padlock on the left side of the URL of this page is there to remind you). Most sites only secure their "cart" and anything related to the payment process. On this site, ALL PAGES are secured and cannot be hacked or targeted by malware. Lastly, regarding payments, we use Stripe and PayPal, which are the industry standards for transaction security online.
What payment methods do you accept?
Currently, you can pay by credit card or via PayPal on our site. We do not accept checks, bank transfers, or cash on delivery.
What if I am not satisfied with my product?
We offer a 100% "satisfaction guaranteed or your money back" policy! If for any reason the product does not meet your expectations, you can return it to us within 14 days after receipt, and we will refund you the full price of the item as soon as it arrives back to us. However, all returned products must be in perfect condition, and return shipping costs must be paid by you. Proof of postage should then be emailed to us as proof of delivery.
Still have questions?
If you have any further questions, you can contact us by email at Supportvelurrat@gmail.com.
